Costa Maya Hotel Rates

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Reservation Policy
  • Complimentary continental breakfast, beach towels, beach chairs, umbrellas at Almaplena's Beach Club and Internet Wi-fi included.
  • All our rates are per room per night in US dollars excluding tax (19%), whether it is on a single or double occupancy.
  • Booking requires a deposit payment.
  • 3 nights minimum stay is required for reservations during Holiday Season, unless other reservations already confirmed allow for a lesser stay.
  • Rates subject to change until confirmed.
  • Children up to 3 years old are welcome free of charge as long as they share the room with at least 1 adult and require no extra bed. There is a maximum of 2 children per room.
  • Maximum occupancy varies depending on bed configuration.
  • Guaranteed reservations are held until 8 a.m. of the following day of your schedule arrival, at which time the reservation and deposit are forfeited.


Cancellation policy
In case you can not arrive for the dates booked, we will gladly reschedule your reservation, we only require that you notify us with a minimum of days in advance according to the following seasons:
Low season: 6 days advance notice before arrival date is required to cancel reservation without penalty.
High Season & Holiday Season: 100% of the room nights reserved will be charged.

Cancellations, no shows or early departures will not allow a refund. The total amount paid will apply as a charge penality.
Guaranteed reservations are held until 8:00 AM of the next morning, after this time the reservation will be canceled and the payment will be forfeited.

Refunds
All refunds are subject to deduction of 10%, paypal fees or bank charges.

Check-in time and Check-out time
Check- in time is 2 PM, earlier check-in upon availability; otherwise we’ll gladly keep your luggage while you wait for your room to be ready. Late arrivals are acceptable, please let us know so we can make arrangements.
If you expect to arrive after 8 PM please let us know, so we can leave instructions for the security staff, in case we cannot be there to welcome you.
Check-out time is at 12 PM, exceptions upon request and availability.

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Beach Resort Carretera costera Mahahual-Xcalak, Km 12.5
77940 Mahahual (Costa Maya) - Quintana Roo, México.
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Mexico
Grand Costa Maya
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